"세심한 서비스, 고객 우선"의 원칙을 고수하는 S&M 애프터서비스 팀

S&M After-Sales Team Adheres to the Principle of “Attentive Service, Customer First” - S&M Co.Ltd

Client Introduction

Tiandi Weiye Technology Co., Ltd. was founded in 1994 and is a global provider of intelligent security solutions. With “builder” as its core value, the company is committed to serving artificial intelligence, blockchain, cloud computing, big data, information technology, and other technologies in various fields. With large laser models as the technical foundation, relying on technological innovation and precision quality, it provides the world with intelligent, efficient, and safe security applications.

About Equipment

S&M After-Sales Team Adheres to the Principle of “Attentive Service, Customer First”1 - S&M Co.Ltd

S&M Equipment Features

  • Windows 10 operating system, can realize the free switching of the operation interface in Chinese and English.
  •  Siemens PLC+PID closed-loop control to achieve highly precise temperature control and repeatable profiles.
  • 모듈식 설계, 편리하고 빠른 유지보수, 유지보수 시간과 비용 절감.
  • The rail surface is treated with a hardening process to make it more stable.
  • Sound and light alarm and information prompt function with various faults, including temperature deviation, speed deviation, detention board and drop board, wind fault, error operation, etc.
  • 새로운 가스 관리 시스템은 퍼니스의 고온 가스 교환 효율을 높여 더 나은 열 보상 및 열 효율을 얻고 다양한 무연 납땜 공정의 요구 사항을 완벽하게 충족시킬 수 있습니다.
S&M After-Sales Team Adheres to the Principle of “Attentive Service, Customer First”2 - S&M Co.Ltd

Customer workshop

S&M After Sales Team

  • 교육 및 통합: 소니의 전문가들이 새 장비를 기존 생산 라인에 원활하게 통합하고 직원들에게 포괄적인 교육을 제공합니다.
  • 고객의 성공을 위한 당사의 노력은 판매 이후에도 계속됩니다. 당사의 애프터서비스 지원은 SMT 라인을 최고의 성능으로 가동할 수 있도록 설계되었습니다.
  • 연장 보증 프로그램: 정기적인 유지보수는 장비의 수명을 늘리는 데 매우 중요합니다. 다운타임을 최소화하기 위한 예방적 유지보수 프로그램을 제공합니다.
S&M After-Sales Team Adheres to the Principle of “Attentive Service, Customer First”3 - S&M Co.Ltd

Equipment Installation

  • Install the computer in the reflow oven, install the rosin inlet and outlet, recycle the filter, and the oil tray, power on with UPS, open the oven box, remove the red fixed track bracket on the track, and confirm whether the track has a flared mouth.
  • For reflow soldering, it is necessary to confirm that the input voltage is 380V, whether the phase sequence of the customer’s wiring N, R, S, and T is normal, power on the machine for a test, and confirm whether the fan direction and the temperature rise to a constant temperature are normal.
  • Debug the process according to customer requirements, debug the process curve to achieve the required state, and test 2PCS boards to confirm whether the board passing effect is normal and whether the signal is normal.
S&M After-Sales Team Adheres to the Principle of “Attentive Service, Customer First”4 - S&M Co.Ltd

Our Service Highlights

  • Perfect Service: Establishing customer satisfaction with our services is the standard concept for testing the quality of our service work.
  • High-standard service quality: standardized service process, regular skills training, on-site service order signing
    implementation of a customer rating mechanism.
  • Efficient response speed: Response within 2 hours
    On-site processing is within 12 hours within the province and 24 hours outside the province.
  • High-level service requirements: 7*24 hours all-weather service.
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